Responsible Gambling at Hello Casino

Our Commitment to Responsible Gambling

At Hello Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be entertaining and within your means. We take our responsibility seriously by implementing measures to protect our players and promote responsible gambling practices.

We believe that informed players make better decisions. This page provides information, tools, and resources to help you gamble responsibly and maintain control over your gaming activity.

Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early so you can take action. If you or someone you know experiences any of the following, support is available:

• Spending more time or money on gambling than intended
• Borrowing money to gamble or gambling with money needed for essentials
• Feeling anxious, stressed, or irritable when unable to gamble
• Neglecting family, friends, work, or other responsibilities due to gambling
• Chasing losses by gambling more to recover money lost
• Lying to family or friends about gambling activity
• Experiencing mood swings or depression related to gambling outcomes
• Failed attempts to reduce or stop gambling
• Using gambling to escape problems or negative emotions

Self-Assessment Tool

Ask yourself these questions to evaluate your gambling habits:

• Do you gamble more frequently or with larger amounts than you planned?
• Have you felt the need to gamble with increasing amounts to achieve the same excitement?
• When you try to reduce gambling, do you feel restless or irritable?
• Do you gamble to escape problems or relieve stress?
• Have you made repeated unsuccessful attempts to control your gambling?
• Have you jeopardised a relationship, job, or educational opportunity due to gambling?
• Do you rely on others to provide money to cover gambling debts?

If you answered yes to several of these questions, it may be helpful to seek support.

Setting Personal Limits

Taking control of your gambling is easier when you set clear limits before you play. Hello Casino provides tools to help you manage your gambling responsibly.

Deposit Limits

Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). This helps ensure you only gamble with money you can afford to lose.

Loss Limits

Establish a maximum loss limit—the most you're willing to lose during a session or over a time period. When you reach this limit, stop playing.

Time Limits

Decide how long you will play in each session and stick to it. Set a timer if needed to remind yourself when your session should end.

Wager Limits

Limit the amount you stake on individual bets. This helps manage your bankroll and reduces the risk of significant losses.

Self-Exclusion and Cooling-Off Periods

If you feel you need to take a break from gambling, Hello Casino offers self-exclusion options.

• Cooling-off Period: Temporarily suspend your account for a period you choose (minimum 24 hours). You can set this through your account settings. During this time, you will not be able to access your account or gamble.
• Self-Exclusion: Permanently close your account if you decide you no longer wish to gamble with us. This is a more permanent measure than a cooling-off period. To request self-exclusion, contact our support team through our website, and we will process your request within 24 hours.

You can also register on the National Self-Exclusion Register, which helps prevent you from opening accounts with multiple gambling providers in New Zealand.

Reality Checks and Session Reminders

Hello Casino provides in-session tools to help you stay aware of your activity:

• Reality Checks: Periodic pop-up notifications that remind you how long you've been playing and how much you've wagered. You can customise the frequency of these reminders.
• Session Duration Displays: Your account displays your current session time, helping you track how long you've been playing.
• Balance Visibility: Your account balance is always visible, so you know how much you've spent.

Protection of Minors

Hello Casino is strictly for adults aged 18 and over. We take the protection of minors very seriously.

• We verify the age of all account holders during registration.
• We do not knowingly allow minors to access our platform.
• If you become aware of a minor accessing Hello Casino, please report it immediately through our website.
• Parents and guardians can use blocking software to prevent minors from accessing gambling websites.

Helpful Resources and New Zealand Helplines

If you or someone you know needs support with problem gambling, professional help is available. The following organisations provide confidential assistance:

• Gambling Helpline (1800 664 262): Free, confidential phone counselling service available 24/7 in New Zealand. They also offer support via text, email, and online chat.
• Problem Gambling Foundation: Provides information, resources, and counselling services for problem gambling. Available through their website at www.pgf.nz.
• Samaritans (0800 726 666): Provides emotional support and crisis counselling if you're struggling with any issue, including gambling-related stress.
• Gamblers Anonymous: Peer-support meetings for people recovering from problem gambling. Find local meeting information at www.gamblersanonymous.org.nz.

How to Get Help

Taking the first step to seek help is important. Here's how you can get support:

• Reach out to a helpline: Call the Gambling Helpline on 1800 664 262 for free, confidential support available 24/7.
• Talk to someone you trust: Discuss your concerns with a family member, friend, or healthcare provider.
• Visit a counsellor: The Problem Gambling Foundation offers counselling services and can connect you with local support.
• Use Hello Casino's tools: Set limits or self-exclude through your account to take immediate control.
• Seek professional help: Your GP can refer you to specialised gambling support services in your area.

Our Responsible Gambling Tools

Hello Casino provides the following features to support responsible gambling:

• Account Limits: Set deposit, loss, time, and wager limits directly through your account settings.
• Reality Checks: Customisable pop-up reminders during play.
• Session Information: Clear display of time played and amount wagered.
• Cooling-off Periods: Temporarily suspend your account when you need a break.
• Self-Exclusion: Permanently close your account if you choose to stop gambling.
• Detailed Account History: Review your gaming activity, deposits, and losses.
• Responsible Gambling Information: Access educational resources and support information directly through our website.

More Information

For more details about our policies and practices, please review our Terms and Conditions and Privacy Policy. If you have questions about responsible gambling or our tools, visit our website or contact our support team.

Remember: gambling should be fun and entertaining. If it stops being enjoyable or you're struggling to control it, help is available. You don't have to face this alone.